Warranty Policy
Our commitment to quality, backed by comprehensive warranty coverage on every engine we sell.
What Is Covered
Defects in materials and workmanship during the warranty period:
- Manufacturing defects in the engine block, cylinder heads, pistons, camshaft, and other internal components
- Premature failure or malfunction of critical engine components
- Engine performance issues caused by defective parts or workmanship
What Is Not Covered
The following are not covered under warranty:
- Normal wear and tear including consumables such as filters, belts, and spark plugs
- Damage from improper installation, misuse, neglect, or unauthorised modifications
- Damage from improper maintenance, lack of lubrication, or overheating
- Incidental or consequential damages including towing, rental, or loss of income
Our Warranty Commitment
At Crate Engines Australia, we are committed to delivering high-quality crate engines that meet or exceed industry standards. Our products are backed by a comprehensive warranty to ensure your satisfaction and peace of mind.
The warranty period begins from the date of confirmed delivery. This 1-year period ensures you have ample time to assess performance and reliability under normal operating conditions.
QR Code & Hot Test Video
Every engine we dispatch is fitted with a unique QR code on top of the motor. Scan it to instantly access a hot test video showing your engine running and tested prior to dispatch.
Full visibility and confidence that your engine was verified before leaving our facility.
* Hot test videos are provided when applicable and may not be available for all engine configurations.
Submitting a Warranty Claim
If you believe your engine has a defect covered by warranty, contact our team promptly.
Report the Issue
Contact our customer service team to report the issue and provide details.
Guided Assessment
Our team will guide you through the process and may request photos or diagnostic reports.
Inspection & Fix
If approved, we'll provide instructions for returning the engine for inspection and repair or replacement.
Resolution: upon receiving the returned engine, our technicians conduct a thorough inspection to determine the cause. Depending on the issue, we'll repair or replace the defective parts or the entire engine.
Why Crate Engine Warranties Are Different
Interconnected Components
Crate engines are part of a larger system. Performance is influenced by fuel quality, lubrication, cooling, and electronics.
Installation & Maintenance
Proper installation and maintenance are crucial. Issues from improper setup or neglect are not covered.
Bolt-On Parts
Aftermarket parts may introduce compatibility issues or stress. Damage from incompatible bolt-ons is not covered.
Navigating Warranty Claims
Diagnostic Assessment
Thorough diagnostics to identify root causes including installation records and maintenance practices.
Collaboration with Mechanics
We work with your mechanic to understand issues and resolve claims promptly.
Educational Resources
Guidelines for proper installation, maintenance, and aftermarket compatibility.
Exclusions & Limitations
Our warranty is non-transferable and applies only to the original purchaser. Modifications without prior authorisation from Crate Engines Australia will void the warranty.
Professional installation and correct run-in procedures are required for coverage to remain valid.
Need Help With a Claim?
Our team is ready to assist with any warranty questions.