Privacy Policy
How we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth).
At Crate Engines Australia, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring transparency about how we collect, use, and safeguard your data. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1What Information We Collect
We collect personal information necessary to fulfil your orders and provide a better customer experience:
- Your name, address, and contact details
- Vehicle information (VIN, engine type) for compatibility
- Payment and billing details (via secure third-party providers)
- Email address for communication and marketing (if opted-in)
- Any correspondence or feedback you provide
2How We Collect It
We may collect your information when you:
- Place an order on our website
- Make an enquiry via phone, email, or contact form
- Subscribe to our newsletter or marketing materials
- Interact with our website or social media platforms
3How We Use Your Information
We use your information for the following purposes:
- Order processing — to process and dispatch your orders efficiently
- Fitment confirmation — to confirm engine compatibility for your vehicle
- Communication — to contact you about your purchase, warranty, or support queries
- Improvement — to improve our products, website, and customer experience
- Marketing — to send offers and updates (only if you have opted in)
4Storage & Security
Your personal data is stored securely using industry-standard safeguards. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Digital data is stored on encrypted servers. Payment information is processed through secure third-party gateways such as Stripe and PayPal — we do not store your full card details on our systems.
5Sharing of Personal Information
We do not sell or trade your personal information. We may share it with:
- Delivery partners (Australia Post, Aramex) for shipping purposes
- Payment processors to complete your transaction
- Warranty assessors or fitment partners (where relevant and with your consent)
- Legal authorities if required by law
6Cookies & Website Data
Our website may use cookies to enhance user experience, remember preferences, and analyse web traffic.
You can adjust your browser settings to reject cookies, but this may affect website functionality.
7Your Rights
You have the right to request access to your personal information or ask for corrections if inaccurate.
Please contact us in writing and we will respond within a reasonable timeframe.
8Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.
9Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We recommend reviewing this page periodically.
10Contact Us
Questions About Your Privacy?
Contact us to request access to your data, corrections, or any privacy concerns.