Returns Policy
Clear, fair return terms so you know exactly where you stand.
When You Can Return
Returns are accepted within 7 calendar days of confirmed delivery if:
- The engine is unused and has not been installed
- The engine is in clean, unaltered condition
- Original packaging is intact and undamaged
- Change of mind or not fit for intended purpose
When Returns Are Declined
The following are not eligible for return:
- Engine has been installed, used, or started
- Parts have been removed, swapped, or altered
- Original packaging is damaged or missing
- Return initiated after the 7-day window
- Cosmetic appearance alone ("not liking the look of it")
How to Return an Engine
1. Contact Us
Within 7 days of confirmed delivery to initiate the return. Call 0461 265 808 or use our contact page.
2. Eligibility
Our team confirms eligibility and provides return shipping instructions. You'll need to arrange and cover return freight.
3. Ship It Back
In its original packaging, secured and protected for heavy freight transit.
4. Inspection
We inspect the engine on arrival to verify all original parts are intact and it's in unused, unaltered condition.
5. Refund
Processed to your original payment method once inspection is complete. A 10% restocking fee applies.
Refund Details
Once your returned engine has been received and inspected, we'll notify you of your refund status. Refunds are processed to your original payment method and timing depends on your financial institution.
Deducted from your refund:
- 10% Restocking FeeOn the engine purchase price
- Return ShippingYou are responsible for freight back to our warehouse
- Original Shipping CostsTypically $250–$500 depending on location
Parts Verification
All returned engines are carefully inspected to verify that every original component is intact. If any parts are found to be missing, removed, or swapped, the refund will be withheld until all original parts are returned. This ensures fairness for all customers and protects the quality of our inventory.
Returning Under Warranty?
If your engine has been installed and is experiencing a defect, this falls under our warranty process — not the standard returns policy. Different terms, timeframes, and procedures apply. See our Warranty Policy for full details on coverage, claims, and resolution.
Important Information
We encourage all customers to thoroughly review engine specifications, compatibility details, and product descriptions before purchasing. Our team is available to confirm fitment before you buy — this avoids unnecessary returns. Cosmetic appearance alone is not grounds for a return; crate engines are industrial products and may have minor cosmetic variations that do not affect performance or reliability.
Questions About a Return?
Our team can help clarify eligibility and guide you through the process.